Packaging Suppliers
Help & support.
Questions about a Packaging Suppliers order: mailers, paper, envelopes, void fill and the other supplies in this catalogue. Delivery, returns and payment below are the rules this website already states.
Orders and delivery
Returns and faulty goods
Payment and TradePro
Mailers, paper and void fill
Start with the supplies catalogue, then the guides when you are choosing a mailer, a paper weight or a void-fill method.
Your account
Talk to the desk
Common questions
Where do I look up a supplies order?
Orders, inside the account, is the list. A tracking link is added after the carrier is booked, so it is normal for a same-day dispatch to appear before the reference does. Leo AI answers a tracking question only when the email matches. It does not make up a courier status.
How are mailers and paper dispatched?
The cutoff is 3pm on a working day. Mainland UK is aimed at the next working day. Over £50 ex VAT that delivery is free; otherwise it is £4.99 plus VAT. Parcelforce, Yodel, DX Express and DX Freight are the carriers named on the delivery page. Ask for a quote on 0208 386 6960 for a before-9:30am, noon or Saturday service, and for any address outside mainland UK, including the Scottish Highlands, Northern Ireland, Southern Ireland, the Channel Islands, Isle of Wight, Isle of Man and the Scilly Isles. Bubble wrap and polystyrene sheets are examples of lines that cannot leave the mainland.
Can unused supplies be sent back?
Phone 0208 386 6960 for a returns authorisation first. Stocked goods need to be unused. The returns page sets the process out. Anything bought as a non-stocked or bespoke line stays on the order once it is confirmed. You pay the original delivery, and you pay to post a return.
What if a pack of supplies is faulty?
Contact the shop within 30 days of receiving it. The faulty or incorrect supply is collected, then a refund, credit or exchange is processed within one working day at no extra cost.
Can I pay for supplies by invoice?
The website checkout is card and PayPal, including Express, Apple Pay, Google Pay and WeChat Pay. BACS and cheque are arranged by phone, and BACS is also available to an accepted TradePro member. The payment page repeats the free mainland delivery threshold of £50 ex VAT.
Do suppliers’ guides replace the product page?
No. A guide on this shop explains how to choose among the supplies that are actually listed. The product page is still the place for the size and the price. TradePro, if you use it, discounts the same catalogue: 5% to start, up to 10% when agreed, for trade businesses spending at least £1,000 a month.